Getting Help
Documentation
Always check the docs first:- Search for your topic
- Browse related pages
- Check troubleshooting guides
Discord Community
Join our Discord for:- Community support
- Tips and tricks
- Feature discussions
- Sharing your projects
Email Support
For account or billing issues:- Email: [email protected]
- Availability: Monday-Friday, 9am-6pm UTC
Support Access
What We Help With
We Support
- Questions about Kleap features
- Billing and account issues
- Bug reports
- Integration questions
- General guidance
Community Helps With
- Code debugging
- Best practices
- Project advice
- Feature implementation tips
Outside Our Scope
- Writing your entire app for you
- Third-party service support
- Custom development work
- Legal or business advice
Reporting Bugs
What to Include
- Description - What happened vs what you expected
- Steps to reproduce - How to trigger the bug
- Screenshots/recordings - Visual evidence
- Error messages - Copy exact text
- Browser/device - Where you saw the issue
Where to Report
- Discord - For quick community feedback
- Email - For confirmed bugs
- GitHub Issues - For open source components
Feature Requests
We love hearing ideas! Share them:- Discord - Discuss with community
- Email - Direct to team
- What you want to build
- Why existing features don’t work
- How it would help your workflow
Availability and Response
Human support is staffed Monday-Friday, 9am-6pm UTC. Outside those hours, leave a message and the team will reply by email. We aim to reply within one business day. Reports of a site that is down or a failed payment are treated first. Contractual support terms, if any, are stated in the relevant agreement.Self-Service Resources
Before Contacting Support
1
Search docs
Use the search bar to find related articles
2
Check FAQ
Common questions are answered in FAQ
3
Review troubleshooting
Many issues have documented solutions
4
Ask Discord
Community often responds quickly
Incident Updates
When an active incident affects users, Kleap communicates the relevant update in the product or by email. Contact us on Discord or at [email protected] if you need help with a specific app.Security Issues
For security vulnerabilities:- Email: [email protected]
- Disclosure: Responsible disclosure appreciated
Feedback
We actively read:- Discord discussions
- Email feedback
- Social media mentions
- App store reviews
Support Tips
Be specific
Be specific
“The button doesn’t work” → “The Submit button on /contact returns a 500 error after clicking”
Include context
Include context
Share what you were trying to achieve, not just what went wrong.
Try the basics first
Try the basics first
Refresh, clear cache, try a different browser before reporting.
Account Issues
Can’t Log In
- Check email/password are correct
- Try password reset
- Clear browser cookies
- Contact support if still stuck
Billing Questions
- Email: [email protected]
- Include your account email
- Describe the issue clearly
Account Deletion
To delete your account:- Export your data if needed
- Email [email protected]
- We’ll confirm the request and explain the applicable deletion timeline
Contact Support
All ways to reach us