Support Channels
Discord Community
Join our Discord for real-time help from the community and team. Best for quick questions and discussions.Response time: Usually within hours
Email Support
Email us at [email protected] for account issues, billing questions, or detailed technical problems.Response time: Within 24-48 hours
Before Contacting Support
To help us resolve your issue faster, please:- Check the docs - Your question might be answered here
- Search Discord - Someone may have asked the same question
- Try troubleshooting - See our Troubleshooting Guide
What to Include
When reaching out, include:1
Describe the issue
What are you trying to do? What happens instead?
2
App details
Which app is affected? Share the app name or ID.
3
Steps to reproduce
How can we see the same issue?
4
Screenshots or videos
Visuals help us understand faster.
5
Error messages
Copy any error messages you see.
Priority Support
Pro and Enterprise plan users get priority support:| Plan | Response Time | Channels |
|---|---|---|
| Free | 48-72 hours | Discord, Email |
| Pro | 24 hours | Discord, Email, Priority queue |
| Enterprise | 12 hours | Discord, Email, Priority queue |
Feature Requests
Have an idea to make Kleap better?- Check if it’s already requested on our feedback board
- If not, post it in the #feature-requests channel on Discord
- Upvote existing requests you’d like to see
Bug Reports
Found a bug?- Post in #bug-reports on Discord
- Include steps to reproduce
- Share screenshots if possible
- We’ll investigate and follow up
Social Media
Stay updated on new features and tips:- Twitter/X: @kleap_ai
- Discord: discord.gg/kleap
- GitHub: github.com/kleap-ai
Join our Discord
Get help and connect with other Kleap users