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We’re here to help you succeed with Kleap. Here’s how to reach us.

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Support Channels

Chat on kleap.co

The chat bubble in the bottom-right corner of kleap.co. Our support assistant answers straight away and can look up your account, your apps and your billing; anything it cannot settle is passed to Kleap’s founder.Available: any time

Discord Community

Join our Discord for help from other builders and from Kleap’s founder. Best for quick questions and discussions.Human replies: included from Pro

Email Support

Email us at [email protected] for account issues, billing questions, or detailed technical problems.Human replies: included from Pro — billing and account problems on any plan
The support bubble is hidden inside the builder itself (/chat and /sketch) so it is never confused with the chat field you use to build your site. To reach support from the builder, open any other Kleap page — the homepage, your dashboard or the pricing page.

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Before Contacting Support

To help us resolve your issue faster, please:
  1. Check the docs - Your question might be answered here
  2. Search Discord - Someone may have asked the same question
  3. Try troubleshooting - See our Troubleshooting Guide
Kleap builder toolbar in English with Refresh and other actions

Before contacting support, try Refresh and note the action that failed

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What to Include

When reaching out, include:
1

Describe the issue

What are you trying to do? What happens instead?
2

App details

Which app is affected? Share the app name or ID.
3

Steps to reproduce

How can we see the same issue?
4

Screenshots or videos

Visuals help us understand faster.
5

Error messages

Copy any error messages you see.

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Support Availability

All three channels are open on every plan. What your plan changes is whether a human answers. Human support is included from Pro. On Business your message is triaged first, ahead of Pro. On Free and Launch the assistant helps you as far as it can and you are welcome on Discord and by email, but a human reply is not part of the plan — we would rather say so than let you wait for one.
Money, data and our own bugs are never gated by a plan. A billing question, a refund, a double charge, a failed payment, lost data, a bug on our side that burned your credits, or an account change only we can make reaches a human on any plan, including Free. That is us fixing our own side, not support.
Kleap is founder-run: human support is one person, not a rota, so there are no staffed support hours and no guaranteed response time. A site that is down or a failed payment is looked at first; everything else is answered in turn, and a weekend or a busy week can stretch that out. “Priority” means triaged first, never answered within a set time. Contractual support terms, if any, are stated in the relevant agreement.

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Feature Requests

Have an idea to make Kleap better?
  1. Post it in our Discord community, or email [email protected]
  2. Say what you are trying to build and why the current features do not get you there
  3. It reaches the founder directly — there is no committee in between

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Bug Reports

Found a bug?
  1. Tell us in the chat on kleap.co, on Discord, or at [email protected]
  2. Include steps to reproduce
  3. Share screenshots if possible
  4. We’ll investigate and follow up

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Social Media

Stay updated on new features and tips:

Join our Discord

Get help and connect with other Kleap users