> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kleap.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the Kleap team

We're here to help you succeed with Kleap. Here's how to reach us.

## Support Channels

<CardGroup cols={2}>
  <Card title="Discord Community" icon="discord" href="https://discord.gg/YSr53RkWfE">
    Join our Discord for real-time help from the community and team. Best for quick questions and discussions.

    **Response time**: Usually within hours
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@kleap.co">
    Email us at **[support@kleap.co](mailto:support@kleap.co)** for account issues, billing questions, or detailed technical problems.

    **Response time**: Within 24-48 hours
  </Card>
</CardGroup>

## Before Contacting Support

To help us resolve your issue faster, please:

1. **Check the docs** - Your question might be answered here
2. **Search Discord** - Someone may have asked the same question
3. **Try troubleshooting** - See our [Troubleshooting Guide](/tips/troubleshooting)

## What to Include

When reaching out, include:

<Steps>
  <Step title="Describe the issue">
    What are you trying to do? What happens instead?
  </Step>

  <Step title="App details">
    Which app is affected? Share the app name or ID.
  </Step>

  <Step title="Steps to reproduce">
    How can we see the same issue?
  </Step>

  <Step title="Screenshots or videos">
    Visuals help us understand faster.
  </Step>

  <Step title="Error messages">
    Copy any error messages you see.
  </Step>
</Steps>

## Priority Support

**Pro and Enterprise** plan users get priority support:

| Plan       | Response Time | Channels                       |
| ---------- | ------------- | ------------------------------ |
| Free       | 48-72 hours   | Discord, Email                 |
| Pro        | 24 hours      | Discord, Email, Priority queue |
| Enterprise | 12 hours      | Discord, Email, Priority queue |

## Feature Requests

Have an idea to make Kleap better?

1. Check if it's already requested on our [feedback board](https://discord.gg/YSr53RkWfE)
2. If not, post it in the #feature-requests channel on Discord
3. Upvote existing requests you'd like to see

## Bug Reports

Found a bug?

1. Post in #bug-reports on Discord
2. Include steps to reproduce
3. Share screenshots if possible
4. We'll investigate and follow up

## Social Media

Stay updated on new features and tips:

* Twitter/X: [@kleap\_ai](https://x.com/kleap_ai)
* Discord: [discord.gg/kleap](https://discord.gg/YSr53RkWfE)
* GitHub: [github.com/kleap-ai](https://github.com/kleap-ai)

<Card title="Join our Discord" icon="discord" href="https://discord.gg/YSr53RkWfE">
  Get help and connect with other Kleap users
</Card>